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Momodou
Denmark
11717 Posts |
 Posted - 10 Feb 2007 : 15:31:35
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GAMTEL’S RECENT POOR SERVICE DELIVERY
By Bijou Peters
The article captioned’ Share up at GAMTEL, GAMCEL’ in the Daily Observer of Tuesday 9th January was appropriate and timely. A share up was necessary indeed because in the past few months since GAMTEL announced a change in their telecommunications system, the consumer has been greatly inconvenienced and dissatisfied by the poor service meted out to them.
The article reported a complete change of the senior members of staff of the corporation. The termination of the services of so many staff members is an indication that these employees were not performing their work efficiently or conscientiously. This unsavory situation has created disappointment and despondency for the consumer, especially, as GAMTEL used to be one of the leading telecommunications companies in the country and within the sub-region and had been acclaimed the best telecommunications center in West Africa. We recall that the managerial sector has changed frequently in recent months and new managers appointed, a situation which does not auqur satisfactorily for progress or meaningful development for the company. What is more, the public is informed of some major financial mismanagement within the company which has caused GAMTEL the loss of a great deal of money to the tune of millions of dollars and Euros. These discrepancies are inexcusable and unacceptabl., They have resulted in all their recent dismissals of officers involved in these demeaning practise dealing with the finances of GAMTEL.
In the past months the public has endured a number of shortcomings in GAMTEL’s general performance which has affected most telephones and caused the public a great deal of difficulties and inconveniences resulting in numerous complaints from the consumer. These shortcomings include the following:
1. GAMTEL’s billing system has gone haywire and is chaotic, Bills are not distributed monthly or regularly as they should, they are accumulated for reasons unknown and then huge bills are distributed which many people are unable to pay and they risk disconnection of their telephones.
2. Telephones are adversely affected recently, causing the public no end of problems. Many people complain that they cannot make local calls easily. Telephone conversations have often been interrupted, both locally and internationally. The latter being disconcerting and infuriating, particularly when one is speaking to a loved one or a business partner overseas.
3. Overseas callers are known to be unable to get through to the Gambia and some have reported that several attempts have to be made before a call to the Gambia can come through, or the caller has had to give up calling in disgust.
4. The lines to Nigeria, Ghana, Sierra Leone, the U.K and U.S are generally bad and it is difficult or almost impossible to hear each others voice at the other end of the telephone line. Most people have experienced these shortcomings enumerated from time to time and we wonder whether GAMTEL is aware of all these discrepancies being endured by the consumer?
The public is completely disenchanted by these inadequacies of GAMTEL. As for the billing system it has become chaotic. Urgent measures must be taken to deal with these grave problems of telecommunications molesting the consumer at the present time.
Source: Foroyaa Newspaper Burning Issue
Issue No. 016/2007, 9-11 February, 2007
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A clear conscience fears no accusation - proverb from Sierra Leone |
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